Welcome to Light Bulbs Shop! We’re dedicated to making your holiday decorating experience joyful and stress-free. Below you’ll find all the details about our shipping options and return policy.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. During peak holiday season (November-December), processing may take slightly longer, but we work diligently to get your festive decorations to you as quickly as possible.
Shipping Methods & Delivery Times
We offer two shipping options to accommodate your needs:
| Shipping Method | Cost | Delivery Time | Carrier |
|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after shipment | DHL or FedEx |
| Free Shipping | FREE (on orders over $50) | 15-25 business days after shipment | EMS |
Please Note: We ship worldwide, with the exception of some Asian countries and remote locations. Delivery times are estimates and may vary depending on your location and customs processing.
Returns & Exchanges Policy
Quick Summary: We accept returns and exchanges within 15 days of delivery. Items must be in original condition with all packaging. Refunds will be issued to your original payment method.
Return & Exchange Eligibility
Items Eligible for Return/Exchange:
- Artificial Christmas Trees (all sizes from 1-2 1/2′ to 9-9 1/2′)
- Artificial Christmas Wreaths
- Figurines (Assorted, Angel, Animal patterns and prints)
- Battery-operated decorations
- Berry decorations and accessories
- All items in original, unopened packaging
Non-Returnable Items:
- Opened battery-operated items where batteries have been used
- Personalized or custom-made decorations
- Items that show signs of use or installation
- Final sale items clearly marked as such
Health & Safety Note: For health and safety reasons, we cannot accept returns on opened battery-operated items where batteries have been used.
Return Process – Step by Step
1 Submit Return Request
Within 15 days of receiving your order, email us at [email protected] with the following information:
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Email Content:
Dear Light Bulbs Shop Team,
I would like to request a return/exchange for my order.
Order Number: [Your Order Number]
Order Date: [Date of Order]
Item(s) to Return: [Product Name and Size/Type]
Reason for Return: [Please specify – Wrong Size, Damaged, Not as Described, etc.]
Preferred Resolution: [Refund / Exchange for [Specific Product]]
I confirm that the item is in its original condition and packaging.
Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]
2 Wait for Authorization
We’ll respond within 2 business days with a Return Authorization Number and shipping instructions.
3 Package Your Items
Place items in original packaging with all accessories. Include the Return Authorization Number inside the package.
4 Ship Your Return
Ship to: Light Bulbs Shop, 194 Duck Creek Road, San Francisco, US 94105
We recommend using a trackable shipping service. Return shipping costs are the customer’s responsibility unless the return is due to our error.
5 Processing
Once we receive your return, we’ll inspect the items and process your refund or exchange within 3-5 business days.
Refund Information
Refund Timeline:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after we process your return
- PayPal: 3-5 business days after we process your return
Refunds will be issued to your original payment method. Shipping costs are non-refundable unless the return is due to our error.
Exchange Process
If you’re exchanging an item, we’ll ship the replacement once we receive your return. You’ll be responsible for return shipping costs, and we’ll cover the shipping for your new item.
Damaged or Incorrect Items
If you receive a damaged item or the wrong product, please contact us immediately at [email protected] with photos of the issue. We’ll arrange a replacement at no additional cost to you, including covering return shipping.
Need Help?
Our customer service team is here to assist you with any questions about shipping, returns or exchanges.
Email: [email protected]
Address: Light Bulbs Shop, 194 Duck Creek Road, San Francisco, US 94105
We typically respond within 1-2 business days.
Thank you for shopping with Light Bulbs Shop! We’re committed to ensuring your holiday decorating experience is as joyful and stress-free as possible. 🎅✨